FAQ
Want to talk to a team member? DM us at Instagram or send a message to support@homi.my
Can I purchase your products in a retail store?
Currently, we only sell our products on the official website - www.homi.my.
How long does shipping take?
It depends on where you are. Orders processed here will take 2-5 business days to arrive (West Malaysia). East Malaysia deliveries can take anywhere from 3-7 days. Delivery details will be provided in your confirmation email.
How to track my order?
Once your order is shipped, we will send a tracking email to you. You can click the tracking link in the email to see your order status and tracking.
You can also copy the tracking code and paste it in our tracking page to see live updates.
If you wish to get more information regarding the delivery status of your order, we recommend reaching out to the shipping carrier directly. They have access to the delivery status of your order so they could assist you better. Please use the tracking number associated to your order when inquiring about your package.
It rarely happens, but if the courier couldn’t assist you, please don’t hesitate to get in touch with our Customer Success team via our contact page so they could help you with your concern.
Can I still cancel my order or make changes after payment?
Our fulfillment team tries to process orders as quickly as possible. In most cases, we can no longer make changes or cancel an order after it has been placed. However, if your order requires changing and you catch us before your order is shipped, our Customer Success team may still be able to cancel/change it for you. Please contact them via our contact page.
What payment methods do you accept?
We accept credit or debit card, online banking (FPX) - all major banks, e-wallets (Grab, TnG, ShopeePay, Boost) and Atome Buy Now Pay Later.
Where do I apply my coupon code?
If you’re using a computer, please refer to the steps below:
- Add the item(s) you wish to purchase in your cart.
- Click on the “CHECKOUT” button.
- Review your order.
- On the customer information page, enter your coupon code in the designated box and click “APPLY”.
- You should see the new order total once the code has been applied.
If you’re using your mobile phone or a device with a small screen, please follow the steps below:
- Add the item(s) you wish to purchase in your cart.
- Click on the “CHECKOUT” button.
- Review your order.
- Click on “SHOW ORDER SUMMARY” to see the designated coupon code box.
- Enter your coupon code in the box and click on the “->” button.
You should see the new order total once the code has been applied.
What's your warranty policy?
At Homi, we stand behind the quality of our products 100%. All Homi Vacuum products come with a one year warranty.
In the unlikely event that you aren’t blown away by the quality of your Homi products or you happen to encounter a manufacturing defect, let us know within 12 months from the date of purchase and we’ll exchange your Homi for a new one, free of charge.
Just reach out to our customer success team via our contact page and let them know what you’re experiencing so we can make it right. Please note that we can only offer replacements of the same product that you originally purchased.
How can I confirm my order was successfully placed?
Once you’ve placed your order, you will receive an order confirmation email containing your order number. Make sure to check your spam/junk folder as sometimes email can land there. If you still can’t find your order number, please feel free to reach out to our Customer Support team via our contact page.
Is shipping free?
We offer free shipping to West Malaysia for all orders above RM150. For orders below RM150, shipping starts at RM6 regardless of size and value.
For East Malaysia, shipping starts from RM29 and may vary depending on weight. Due to the high shipping costs to East Malaysia, we will be subsidizing 50% off the shipping fees and it will automatically reflect in calculated shipping fees during checkout.
Dust Mite Vacuum
Frequently asked questions for the Homi Dust Mite Vacuum.
How to clean the Dust Mite Vacuum?
After using the Homi Vacuum, follow these steps to clean the filter.
1. Remove the filter from the cap by twisting it anti-clockwise.
2. Use a brush or old toothbrush to dust off the filter.
3. Rinse the filter under water thoroughly to get rid of any dust and loose hair.
4. Leave the filter to dry before putting it back in the vacuum.
Please do NOT submerge the vacuum machine under water as it may damage the machine.
How long do I need to charge?
If you are charging for the first time, we recommend at least 4 hours of charging or until the red light turns green. Subsequent charges can be 2-3 hours or until the light turns green.
How to use?
To activate the Homi Dust Mite Vacuum, follow these steps:
1. Two quick taps on the first button to activate vacuum.
2. Tap once on the second button, and twice if you want maximum power.
3. Tap first button again to turn it off.
How do I make the most out of my Dust Mite Vacuum?
To achieve the best cleaning results, we recommend covering the whole area of your mattress or sofa two times in each session to ensure all allergens are picked up.
It seems like my vacuum suction is getting weak, what should I do?
They are several reasons your vacuum's suction could become weak.
1. Battery not full. Make sure to charge your vacuum until green light.
2. Filter is full. Rinse the filter under water to remove the dust.
3. Suction hole is blocked. Remove the filter and check if there is any blockage on the suction hole (connecting to the main machine).
4. Filter cap not aligned properly. Make sure the opening of the filter cap aligns properly with the machine.
Where can I use my Homi Dust Mite Vacuum?
For best results, use the Homi Dust Mite Vacuum on furniture with flat surface. For example, mattress, sofas, chair, car seats.
How do I unlock or lock the dust collection cap?
There is a lock/unlock text indication on the dust cap, follow it and twist to match the indication. Make sure the cap's opening aligns with the vacuum's suction area.
Ultrablow Vacuum
Frequently asked questions for the Ultrablow Vacuum.
How do I mount the vacuum attachments?
The vacuum heads included in your order are separated into 2 main usage. Blowing Dust and Vacuum.
To vacuum, mount the vacuum heads onto the front of your vacuum. To blow dust, mount the vacuum heads onto the back of your vacuum.
Refer to your instruction manual to get a clearer picture of each vacuum attachments's usage.
How long do I need to charge?
You should charge your UltraBlow Vacuum using the provided charger cable. After plugging in, you should see a red indicator light at the charger side of the cable.
Charge until the red indicator light turns to green (usually takes 2-3 hours).
*note: Do not turn on the vacuum while charging as this can damage the battery.
I can't charge my UltraBlow Vacuum, what should I do?
First, change your charger to another phone charger or use a USB port to charge. Make sure the output voltage isn't too high as the cable won't charge to prevent overheating.
Secondly, make sure the vacuum is off prior to charging. You can do this by pressing the on/off button. When the vacuum is on, the button is pressed into the vacuum.
