Currently, we only sell our products on the official website - www.homi.my.
Frequently Asked Questions
Need Help? We've got you covered!
Can I purchase your products in a retail store?
Do you offer COD (Cash on delivery)?
What payment methods do you accept?
We accept credit or debit card, online banking (FPX), e-wallets and Atome Buy Now Pay Later.
Where do I apply my coupon code?
Can I use more than one coupon code for my order?
Unfortunately, only one coupon code is allowed per order.
Can I still cancel my order or make changes to the shipping/billing information once the order is paid?
Our fulfillment team tries to process orders as quickly as possible. In most cases, we can no longer make changes or cancel an order after it has been placed. However, if your order requires changing and you catch us before your order is shipped, our Customer Success team may still be able to cancel/change it for you. Please contact them via our contact page.
How can I confirm my order was successfully placed?
Once you’ve placed your order, you will receive an order confirmation email containing your order number. Make sure to check your spam/junk folder as sometimes email can land there. If you still can’t find your order number, please feel free to reach out to our Customer Success team via our contact page.
How long does it take to process an order?
On average, our fulfillment team process/ship orders within 1 to 2 business days.
Is shipping within Malaysia free? How long does it take?
Do you ship outside Malaysia? What is the rate?
We ship to Singapore and the rate is RM29.
Where can I find my tracking information?
Once your order is shipped, we will send a tracking email to you. You can click the tracking link in the email to see your order status and tracking.
If you wish to get more information regarding the delivery status of your order, we recommend reaching out to the shipping carrier directly. They have access to the delivery status of your order so they could assist you better. Please use the tracking number associated to your order when inquiring about your package.
It rarely happens, but if the courier couldn’t assist you, please don’t hesitate to get in touch with our Customer Success team via our contact page so they could help you with your concern.
What to do if my package is missing?
While we’re not responsible for lost/stolen packages once the courier marks them as delivered, we’d be happy to help you locate your missing order. Please follow the steps below:
- Check with your family or neighbors as it’s possible that one of them received the package on your behalf.
- Check exterior doors or other places where the courier may have left your package (e.g. behind a plant). - There's a possibility that the courier left the package out of plain sight to ensure its safety (especially since these parcels do not require a signature).
If the package isn’t with your family or neighbors, please contact the courier and inquire about your package using the tracking number you received from our shipping confirmation email. It’s possible that the package is still with them and they just mistakenly scanned it as “Delivered”.
If you still can’t locate the package after this, please let our Customer Success team know that your order is missing and share your order number with them. You may reach our Customer Success team via our contact page.
What to do if I receive the wrong items or missing items for my order?
This rarely happens, but in the event that it does, please let our Customer Success team know via our contact page. We'll do our best to sort things out for you by sending the correct items and arranging any necessary returns. Thank you for your patience and understanding!
What is your refund policy?
We guarantee our Homi Dust Mite Vacuum will help remove allergens from your furniture.. That’s why every Vacuum (except those purchased during limited-time sales events) comes with a 90-day money-back guarantee.
If your vacuum doesn’t work for you for any reason, you’re 100% covered — simply reach out to our customer success team via our contact page and let them know why the product didn’t work for you. They will provide return instructions and once we’ve received the item back in good condition and its original packaging, we’ll provide you with a full refund for the item you purchased.
If you’ve paid for shipping, please be advised that we won’t be able to refund the shipping fee as the payment goes directly to our shipping partners. Please also note that all products purchased via limited-time sales events (11.11, clearance, etc.) are considered final and are not eligible for returns or exchanges.
What's your warranty policy?
How to clean Homi Vacuum?
How long do I need to charge for the Homi Vacuum?
How do you use the Homi Vacuum?
How do I make sure the dust mites and allergens on my furniture is removed?
It seems like my vacuum suction is getting weak, what should I do?
What Our Customer Says
Wonderful products…my daughter used to sneeze every morning after waking up. But after I started using the products she is better. Never knew we had so many unseen things on the bed until we started using the vacuum cleaner. Was dumbstruck seeing the amount of impurities it sucks up everyday…thank you Homi !!
Thank you 😊
friendly user, easy to clean and can bring it anywhere i can!
Great product. Strong suction and perfect for cleaning of built in wardrobe. That’s the reason I bought this vacuum cleaner
Homi Dust Mite Vacuum
Easy Clean Bundle
Good product. Make cleaning tasks easier.
This vacuum is the most versatile one I've ever seen. I was able to use it to vacuum, pump air in my camping bed, and blow the dirt off my car windshield. The vacuum is surprisingly powerful for a handheld model and has attachments that let you clean in hard-to-reach places as well.
This handheld vacuum cleaner is the best tool in my office. I work on a computer all day and the dust has been building up on my keyboard & desk. Hard to clean with regular vacuum or by hand. This vacuum cleaner is small and compact so it doesn't take up much space in my office either.
I've used the handheld vacuum to clean out my car, and it works great! I was a little worried that it might be too heavy, but it's actually lightweight and very powerful. It can get into all the hard to reach spots in my car that I couldn't reach before.
I love my ultrablow handheld vacuum! I can clean the whole house and car in no time at all. It is really lightweight and easy to use on the go.
I bought this vacuum cleaner and it's been a lifesaver! I used to dread vacuuming my house but now I walk around with it and do all the cleaning in half an hour. It's easy to use, and getting crumbs out of cracks is way easier than ever before.
I have OCD about cleaning, so I am constantly on the lookout for the best way to clean my house. This really helps, haha.
I have been using the Ultrablow vacuum for a while now, and it's really easy to use. It sucks up everything with ease, and I barely have to change out the filter at all. Plus it has a sleek design that is not too big or bulky.